| 1. Match transparency to the installation | Transparency, viewing distance, and visual obstruction | Ask how transparency is measured and whether the quoted figure applies to the complete display assembly. Open-area ratios around 60%–90% are available across different designs; higher transparency can involve trade-offs in pixel density and visual impact. | A sample panel, measurement method, and a mock-up or viewing test from the intended distance | Assess visibility from both sides and in the actual lighting conditions; do not compare transparency figures unless they use the same method. |
| 2. Verify pixel pitch and image quality | Pixel pitch, resolution, viewing distance, and content type | Pixel pitch is the distance between adjacent pixel centers, measured in millimetres. A smaller pitch can provide finer detail, but the suitable choice depends on viewing distance, display size, and content. | Pixel-pitch specification, native resolution for the proposed dimensions, and a demonstration using your content | Check small text, gradients, and moving images at the expected viewing distance rather than judging from a close-up photo. |
| 3. Compare brightness and ambient-light performance | Brightness, daylight readability, and adjustment controls | Brightness is commonly specified in nits (cd/m²). Outdoor-facing applications may require several thousand nits, but the suitable level depends on direct sunlight, glazing, content, and local requirements. Confirm whether the figure is a maximum or typical operating value. | Brightness test conditions, dimming range, sensor or control options, and power data at the stated operating level | Evaluate the display under representative lighting and consider energy use, heat, and brightness limits for the site. |
| 4. Assess the manufacturer’s quality process | Production controls, traceability, testing, and consistency | Ask how LED modules and finished panels are inspected, how serial numbers are tracked, and what burn-in or functional tests are performed. Verify that any claimed quality-management certification is current and covers the relevant manufacturing site. | Factory or process audit information, sample inspection records, test procedures, and applicable certificates | Confirm that the sample, production units, spare parts, and replacement modules use compatible specifications and calibration procedures. |
| 5. Read the warranty terms in detail | Warranty duration, coverage, exclusions, and remedies | Warranty periods and conditions vary by supplier and contract. Clarify when coverage begins, which components are covered, how dead pixels are assessed, and whether labour, shipping, customs charges, or on-site service are included. | The full warranty document, dead-pixel policy, claim process, and written repair or replacement timelines | Check exclusions for installation, environmental conditions, power quality, and unauthorized repairs; obtain all agreed terms in writing. |
| 6. Confirm global support and spare-parts access | Time zones, response channels, local service, and parts logistics | Ask which languages and support hours are available, how urgent cases are escalated, and whether trained technicians or service partners can reach the installation region. Confirm spare-parts availability and shipping arrangements. | Support contact details, escalation procedure, regional service coverage, spare-parts list, and lead-time estimates | Agree on response and resolution targets, parts responsibility, shipping terms, and remote troubleshooting requirements before ordering. |
| 7. Check compliance, installation, and total cost | Applicable regulations, mounting, operating environment, and lifecycle costs | Requirements depend on the destination market and installation. Ask for applicable safety and electromagnetic-compatibility documentation, confirm the intended indoor or outdoor use, and review structural loads, ventilation, power, and control-system compatibility. | Destination-market compliance documents, installation drawings, power specifications, maintenance guidance, and a complete quotation | Compare the delivered and installed cost, including freight, duties, mounting, commissioning, energy, maintenance, and replacement parts. |