| Product and formula capabilities | Confirm experience with the specific formats you plan to sell, such as lipstick, foundation, mascara, eyeshadow, or powder products. Ask whether formulas are stock, modified, or developed from scratch. | Product specifications, ingredient lists, sample availability, development process, and written details of formula ownership and exclusivity. | Compare samples against agreed criteria for color, texture, application, wear, packaging compatibility, and stability. Confirm any development fees and sample limits in writing. | A manufacturer may specialize in certain product types; capability should be verified for each intended formula and package. |
| Quality management and production controls | Review how raw materials, production batches, in-process checks, finished goods, and nonconforming products are controlled. | Current quality-system documents, batch records or redacted examples, inspection procedures, corrective-action process, and relevant audit reports. | Ask whether the facility follows cosmetic GMP practices, such as those described in ISO 22716. Verify the scope, site, date, and issuing body of any certificate presented. | A certificate or audit is useful only when it applies to the actual manufacturing site and relevant activities. |
| Ingredient and market compliance | Identify the destination markets before finalizing the formula, claims, artwork, and packaging. | Full ingredient declaration, ingredient specifications, safety data where applicable, allergen information where relevant, and support documents for market review. | For EU sales, assess requirements under Regulation (EC) No 1223/2009, including the responsible person and product safety assessment. For US sales, review applicable MoCRA obligations, including facility registration and product listing where required. | Regulatory responsibilities depend on the market and the parties’ roles; confirm them with a qualified regulatory professional. |
| Testing and product safety | Agree on testing appropriate to the formula, packaging, intended use, and sales market. | Test protocols and reports for stability, packaging compatibility, microbiological quality where applicable, and other tests justified by the product risk assessment. | Ask for reports tied to the final formula and packaging configuration. Confirm the laboratory, test method, sample identity, and report date. | Testing needs vary by product. A generic report may not substantiate the safety or performance of a changed formula or package. |
| Minimum order quantity and pricing | Clarify order minimums for the formula, shade, packaging components, and finished product separately. | A written quotation showing unit price, tooling or setup charges, sample fees, payment terms, and price validity period. | Request quotes at more than one quantity level and confirm whether different shades or packaging options count toward the minimum. | Minimums and pricing are supplier- and component-specific; they can change with packaging choices, order size, and material availability. |
| Lead time and capacity | Separate development, sample approval, component sourcing, production, quality release, and shipping timelines. | A milestone-based schedule, production-capacity confirmation, and a process for notifying you about delays or material substitutions. | Ask the supplier to state lead times in writing for both the first order and repeat orders, with the assumptions and approval dependencies listed. | A single quoted lead time may exclude sampling, packaging procurement, inspection, or international transit. |
| Packaging and artwork control | Check compatibility between the formula and the primary package, and define responsibility for labels, claims, barcodes, and print proof approval. | Packaging specifications, component samples, compatibility results where appropriate, artwork templates, and documented proof-approval steps. | Approve a production-representative sample and final artwork before mass production. Record tolerances for color, dimensions, and decoration where relevant. | Packaging defects, incompatible materials, or unapproved artwork can affect product quality and market readiness. |
| Quality agreement and traceability | Set expectations for batch identification, retained samples, change control, complaints, recalls, and defect handling. | A quality agreement, batch coding example, complaint escalation procedure, and written notification process for formula or supplier changes. | Confirm that finished goods can be traced to production records and relevant material lots, and agree on record-retention and response timelines. | Clear traceability and change control support investigation and corrective action if a product issue arises. |
| Commercial terms and shipping | Define ownership of tooling and custom packaging, payment milestones, inspection rights, delivery terms, and responsibility for freight and import costs. | A signed purchase agreement or order confirmation, approved specifications, inspection terms, and a clearly stated Incoterms® rule and named place. | Use the current Incoterms® rule that matches the agreed logistics arrangement; do not rely on abbreviations without specifying the place and version. | Written terms reduce ambiguity about costs, risk transfer, delivery responsibilities, and remedies for nonconforming goods. |
| Communication and partner fit | Evaluate response quality, technical communication, escalation routes, and willingness to document decisions. | A named project contact, meeting notes, sample feedback records, and an agreed schedule for approvals and status updates. | Before placing a large order, run a documented sample-and-approval process and assess how promptly open questions are resolved. | Reliable coordination helps prevent misunderstandings across formulation, packaging, production, and shipment. |